We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. You may use the model withdrawal form below for this purpose, but you are not obliged to do so.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Model withdrawal form
If you wish to cancel the contract, please complete and return this form.
9290 Berlare - Belgium
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / Received on (*) ____________
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
(*) Cross out where not applicable
(**) By filling out this form, I acknowledge that, with regard to sealed goods, I may only exercise the right of withdrawal if the original seal is intact. The Acquired shall be entitled to refuse the right of withdrawal if it receives back the goods without seals or with broken seals.
Shipping costs and labels for returns
The shipping cost for returning the purchased goods for parcels, which fall within the standard dimensions of DPD, is 4 euros. This amount of 4 euros is at your expense as a consumer and will be deducted from the refund of the return.
If the product does not fall within the standard dimensions of DPD, we will contact you to indicate the cost of returning the goods.
You can return your package via a DPD pick-up point after you have received a label from us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can also choose to receive a voucher for the value of the purchase amount, which you can use on your next purchase.